Why Buy Maintenance?
When you order Software Maintenance with your purchase of SolarWinds product, you receive the Standard Support offering which includes:
• Unlimited access to our knowledgebase, documentation, how-to guides and articles
• Email responses to questions during the hours of 8 a.m. – 5 p.m. CST Monday-Friday, excluding US holidays.
• Telephone support from 8 a.m. – 5 p.m. CST Monday-Friday, excluding US holidays.
• All new releases of licensed SolarWinds products, including major releases, point releases and service releases.
• Unlimited access to the SolarWinds user Forum
Software maintenance for SolarWinds customers is important because you not only get access to the SolarWinds support team, new versions and updates but you also receive several additional applications available only to maintenance customers.
Why Buy Toolset Maintenance?
Software maintenance for SolarWinds Toolsets includes these additional applications:
• Syslog Server SQL Support
• Download MIB Updates
• MIB Viewer Automation
• Audible Alerts for Network Performance Monitor
• Excel SNMP Add-In
• Network Sonar Extensions
Why Buy Cirrus Maintenance?
Software maintenance for Cirrus includes these additional tools:
• Route Table Inventory Add-On
• Windows Server Inventory Add-On
• Orion Website Integration Utilities
Why Buy Orion Maintenance?
Software maintenance for Orion includes these additional tools:
• Report Scheduler
• Account Manager
• Report Writer Exclusions
• Additional Reports
• Additional Text-to-Speech Engines
• Database Migration
• Additional Orion Maps
If you would like to purchase or renew maintenance now, please contact us.
Please Note: The Software Maintenance term is 12 months from the date of purchase. If you do not purchase SolarWinds’ software maintenance or allow your software maintenance to expire, then you will be required to purchase a new software license in order to receive upgrades to new versions of your SolarWinds’ software products.
If you choose not to purchase SolarWinds’ software maintenance, you will only receive updates to your SolarWinds’ software products, on a when and if available basis, which are released during the period beginning on the date of purchase of your software product and ending 12 months from such purchase date.
